Returns & Exchanges at Boxhero
We want you to love your purchase, but if you are not completely satisfied, we offer a 30-day return policy for most items in their original condition. Our goal is to make your return process as seamless and efficient as your shopping experience.
Initiate Your Request
Log in to your Boxhero account and select the order you wish to return to receive your unique Return Authorization number.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the product is in unused condition.
Attach the Label
Download and print your prepaid shipping label from our portal and affix it clearly to the outside of your return package.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing